Last updated: July 28, 2026

This Privacy Policy explains how Hoshen (“Hoshen,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit hoshenco.com (the “Site”), make a purchase, contact us, or otherwise use our services.

For the purposes of applicable data-protection law, Hoshen is the controller of the personal information described in this policy. Our business is based in Israel.

Personal information we collect

Depending on how you interact with us, we may collect:

·   Contact and account information, such as your name, email address, telephone number, billing address, shipping address, and account login details.

·   Order and transaction information, such as items purchased, order history, delivery details, returns, and customer-service records.

·   Payment information. Payments are processed by Shopify and/or other payment providers. We generally do not receive or store your full payment-card number.

·   Device and usage information, such as IP address, browser type, device identifiers, pages viewed, referring links, approximate location, and interactions with the Site.

·   Communications and content you send to us, including contact-form messages, reviews, photographs, and return or support requests.

·   Marketing preferences, including whether you have agreed to receive promotional messages.

·   Information from service providers and partners, including Shopify, payment processors, shipping providers, analytics providers, advertising partners, and apps used to operate the Site.

How we use personal information

We may use personal information to:

·   Process payments, fulfill orders, arrange shipping, manage returns, and provide customer support

·   Create and manage customer accounts

·   Communicate about orders, service messages, and policy changes

·   Maintain, personalize, analyze, and improve the Site and our services

·   Detect, investigate, and prevent fraud, misuse, security incidents, and unlawful activity

·   Send marketing communications and measure advertising, where permitted by law

·   Comply with legal, tax, accounting, regulatory, and dispute-resolution obligations

·   Protect our rights, customers, business, and services

Where required, we rely on one or more legal bases, including performance of a contract, compliance with law, our legitimate interests, protection of legal rights, and your consent. You may withdraw consent at any time where consent is the applicable basis.

Shopify and other service providers

Our store is hosted by Shopify. Shopify processes personal information when you visit or make a purchase from our Site so that it can provide and improve the commerce services used by us. Depending on the Shopify features enabled, Shopify may also process information about your interactions with our store, with other merchants, and with Shopify to provide security, analytics, personalization, advertising, and other enhanced services.

You can learn more in the Shopify Consumer Privacy Policy and manage certain choices through Shopify Privacy Controls.

We may also share personal information with service providers that help us operate our business, including payment processors, carriers, fulfillment providers, website and app providers, analytics and marketing services, professional advisers, and fraud-prevention or security providers. These parties may use personal information only for their authorized services or as otherwise permitted by law.

We may disclose information when required by law; to protect legal rights, safety, and security; in connection with a business sale, merger, or reorganization; or with your direction or consent.

Cookies and similar technologies

We and our partners, including Shopify, use cookies, pixels, and similar technologies to operate the Site, remember preferences, understand performance, prevent fraud, and—where permitted—personalize content or advertising.

Where required by law, non-essential technologies are used only after consent. You can manage available choices through the cookie banner or cookie-preferences link on the Site, through your browser settings, and through any privacy-choice or data-sharing opt-out page we make available. Disabling some cookies may affect Site functionality.

International transfers

Hoshen is based in Israel, and Shopify and other providers may process information in Israel, the United States, Canada, Europe, or other countries. Those countries may have data-protection laws different from those where you live. Where required, we use legally recognized safeguards for international transfers.

Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and tax records, resolving disputes, enforcing agreements, and meeting legal requirements. Retention periods vary according to the type of information and applicable law.

Your privacy rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information; to restrict or object to certain processing; to withdraw consent; to opt out of targeted advertising or certain data sharing; and to appeal a decision about a privacy request.

To exercise a right, contact us through the Contact page. We may need to verify your identity before completing a request. You may also have the right to complain to your local data-protection authority.

We will not discriminate against you for exercising a privacy right. Some rights are subject to exceptions under applicable law.

Marketing communications

You can unsubscribe from promotional emails at any time by using the unsubscribe link in the message or contacting us. Even if you opt out of marketing, we may still send non-promotional messages about orders, accounts, or service matters.

Children’s privacy

The Site is not intended for children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no internet transmission or storage system can be guaranteed completely secure.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. The revised version will be posted on this page with a new “Last updated” date. Where required, we will provide additional notice.

Contact us

For privacy questions or requests, please contact Hoshen through the Contact page at hoshenco.com.