Last updated: July 28, 2026

We hope you love your Hoshen jewelry. If something is not right, please contact us and we will be happy to help.

Return window

You may request a return within 14 days after receiving your order. To begin, contact us through the Contact page and include your name, order number, the item you wish to return, and the reason for the request.

If the return is approved, we will send instructions and the return address. The item must be sent back within 14 days after approval. Items returned without prior authorization may not be accepted.

Return conditions

To qualify for a return, an item must be:

·   Unworn, unused, unaltered, and in its original condition

·   Returned with its original packaging and any included materials

·   Accompanied by proof of purchase

Please handle jewelry carefully while deciding whether to keep it. We may reduce or refuse a refund, where permitted by law, if an item shows wear, damage, alteration, exposure to chemicals, or handling beyond what is reasonably necessary to inspect it.

Items that cannot be returned

Unless required by applicable law, we cannot accept returns of:

·   Personalized, engraved, resized, altered, or custom-made items

·   Gift cards

·   Items marked final sale

·   Pierced earrings or other hygiene-sensitive jewelry after a hygiene seal has been removed

·   Items damaged through wear, misuse, improper storage, or failure to follow reasonable care instructions

Natural variations in gemstones and pearls—including color, inclusions, shape, texture, and pattern—are not defects.

Return shipping

For a change-of-mind return, the customer is responsible for return shipping and any related customs charges. We recommend using a tracked and insured service, as you remain responsible for the parcel until it reaches us.

Original shipping charges are not refundable unless the item was defective, damaged on arrival, incorrect, or applicable law requires otherwise.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us within 7 days of delivery with your order number and clear photographs. Do not send the item back until you receive instructions.

If the claim is accepted, Hoshen will cover reasonable return shipping and provide an appropriate remedy, such as repair, replacement, or refund, subject to availability and applicable law.

Refunds

We will inspect the returned item and notify you whether the refund has been approved. Approved refunds are issued to the original payment method, normally within 10 business days after inspection. Your bank or card provider may need additional time to post the refund.

If more than 15 business days have passed since we approved your refund, please contact us.

Exchanges

Exchanges are subject to availability. The quickest option is usually to return the original item and place a new order after the return has been approved.

Order cancellations

If you wish to cancel an order, contact us as soon as possible. We will try to help, but cancellation cannot be guaranteed once production, personalization, packing, or dispatch has begun. If cancellation is no longer possible, the Returns Policy will apply after delivery, subject to any non-returnable-item rules.

This policy does not limit any mandatory cancellation, refund, warranty, or consumer rights that apply in your country.