Last updated: July 28, 2026

Thank you for shopping with Hoshen. We carefully prepare and package every order before it begins its journey to you.

Order processing

In-stock orders are normally processed within 2–4 business days. Made-to-order, personalized, or limited-production pieces may require 5–10 business days, unless a different timeframe is stated on the product page.

Business days are Sunday through Thursday and exclude Fridays, Saturdays, and Israeli public holidays. Processing time is separate from delivery time. During launches, promotions, or holiday periods, preparation may take slightly longer.

Shipping rates

Available shipping methods and charges are shown at checkout based on the destination and order value. Any free-shipping offer applies only under the conditions displayed at checkout.

Estimated delivery times

Estimated delivery times begin after your order has been dispatched:

·   Israel: approximately 2–7 business days

·   International destinations: approximately 7–21 business days

These are estimates, not guaranteed delivery dates. Customs checks, carrier disruptions, weather, peak seasons, security events, or other circumstances outside our control may cause delays.

Tracking

When tracking is available, you will receive a shipping confirmation with the tracking details provided by the carrier. Tracking information may take up to 48 hours to update after dispatch.

Customs, duties, and taxes

International orders may be subject to import duties, taxes, customs fees, or handling charges imposed by the destination country. Unless checkout expressly states otherwise, these charges are not included in the product price or shipping fee and are the customer’s responsibility. Hoshen cannot control or predict these charges or reimburse delays caused by customs.

Shipping address

Please review your shipping details before completing your order. If you notice an error, contact us immediately through our Contact page. We will try to help, but we cannot guarantee changes after an order has been processed or dispatched.

Hoshen is not responsible for delivery problems caused by an incomplete or incorrect address supplied by the customer. If a parcel is returned to us for this reason, additional shipping charges may apply before it can be resent.

Lost, delayed, or damaged parcels

If your parcel is significantly delayed, marked as delivered but not received, or arrives visibly damaged, contact us promptly through our Contact page and include your order number. For damage, please also include photographs of the outer packaging, shipping label, and item.

We will work with the carrier and, where appropriate, offer a replacement, refund, or another remedy in accordance with applicable law. Please keep all packaging until the matter is resolved.

Delivery availability

We may be unable to deliver to certain countries, regions, or restricted addresses. If we cannot fulfill an order to your destination, we will contact you and refund the affected order.

Nothing in this policy limits any mandatory rights you may have under applicable consumer law.